Capture and review service inquiries
Capture requests with customer contact and job details, then review them in the service desk.
For home-service owners
RivetNook is a home-service service desk to capture and review inquiries, save follow-up timing and stop conditions, and accept appointment requests when business services, coverage, and schedules are configured.
A practical service desk for the office work around home-service jobs.
Capture requests with customer contact and job details, then review them in the service desk.
Set the timing for each planned attempt and when a sequence should stop. These settings do not send or schedule messages.
Customers can request a visit when services, coverage, and available times are configured. Confirmations and reminders use email.
A business owner can review the request and its customer and job details in the service desk.
No. The saved sequence records attempt timing and stop conditions only; it does not currently send or schedule email, text messages, or calls.
Appointment requests depend on configured services, service coverage, and available schedules. Appointment confirmations and reminders use email.